Article 19 of Royal Decree 1112/2018 of 7 September 2018 on accessibility of public sector websites and applications for mobile devices (Spanish Official State Gazzette no. 227, of 19 September 2018) states that:
1. Each Unit responsible for accessibility shall prepare three annual reports on its specific area of action, which shall be available before 1 October each year from 2020 onwards:
- Report on the handling of complaints and claims. This report shall include the measures implemented to address the issues raised in article 16.3.a) together with a study of the communications, queries, suggestions, requests for accessible information and complaints made through it. It shall also include a review of the complaints dealt with and reviews carried out under Article 16.3.b) and c).
- Monitoring report on compliance with accessibility criterions within its area of competence, including the measures implemented to meet the actions contemplated in Article 16.3.d) and the results derived from them. Likewise, all accessibility review reports carried out in accordance with article 17 shall be included.
- Monitoring report on promotion, awareness raising and training within its area of competence including the measures implemented to address the actions referred to in Article 16.3.e) and the results derived from them.